COVID-19 Response
Updates and response to the COVID-19 pandemic.

COVID-19 Response

In concert with our local and global communities, UTEX is responding proactively to the unprecedented circumstances created by the COVID-19 pandemic.

UTEX follows emerging news and developments closely, and will continue to adopt the recommended measures to minimize the risk of transmission, to flatten the growth curve, and to reduce the impact of this outbreak upon our colleagues, our customers, and our communities.

In compliance with federal and provincial guidelines, UTEX offices will therefore be closed as of midnight Tuesday March 24th. Telephone, email and remote support will remain available, as outlined below. Software development and other engineering projects will continue with as little disruption as possible, within these difficult circumstances.

UTEX engineering, administration and technical development staff have already been working from home on a voluntary basis, and UTEX continues to improve it's infrastructure for remote work and team collaboration.

How to Reach UTEX

If you are already in direct communications with UTEX staff, please continue as before.

All of our email, web and remote desk support infrastructure is operational, and will continue to be improved throughout this period of emergency response.


    Sales enquiries:

    Technical support:


    The UTEX phone system has been programmed with an announcement stating that we are temporarily closed with the following options to reach a live receptionist or to leave a message.

    Voicemail messages will be distributed to the appropriate staff member(s) who are working remotely from the office.

    Phone Numbers: +1-905-828-1313 or 1-800-663-8839 in North America

    During Office Hours
    Outside Office Hours
    Dial 0 to reach Reception
    Reception is not available
    Dial 1 to leave a voicemail
    Dial 1 to leave a voicemail

Please see the Contact Us page, and enter your details in the form at the bottom of the page.
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